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HTC says broken glass means Nexus One not for pocket
commentsPosted on 09 March 2010 by AndroidArena
Crave recently had a problem with a Nexus One. It was suffering from BGS or Broken Glass Syndrome. A trip to the Doctor (HTC support) was in order and the Doc said that cracked glass was actually quite a common occurrence. The support guy said, “”Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage,” that this particular handset displayed. He also said that a small ding could gradually expand over time and become larger and larger. The support guy added that a common cause of cracked screens is the banging that a phone takes from keys when the unit is placed in a handbag. The N-One comes with neoprene case that is made to protect the handset from this type of damage. As far as how much the crack on CNET’s Nexus One would cost to fix, HTC support quoted 180 BP which is equivalent to $273 dollars, more than the $179 price for the phone with T-Mobile’s service. Despite the recent video we showed you of how the N-One goes through some rough tests to make sure it can hold up to daily use, the HTC support guy said, “People sometimes forget that they don’t go in pockets.” Not sure if we’ve ever seen that warning included with a phone before, but we now know better. As for CNET, they did get a new Nexus One courtesy of HTC.
source: CNETUK
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4 Responses to “HTC says broken glass means Nexus One not for pocket”
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What junk!
An occasional failure is one thing. But when it’s common enough that HTC tells people not to put their phone in their pocket, it’s obviously a lousy design.
No, not Junk or a lousy design. Pant pockets are not a safe place for any phone. Depending on your jeans and how you sit down, there can be quite a bit of stretch and stress in the pocket area. Under those conditions, bumping into a seatbelt latch or the arm of a chair puts your phone between a rock and a hard place. I’ve had several friends and relatives end up with broken phones (both flip and bar types) because of damage that occurred in their pockets. There’s a reason why Smartphone hip cases have hard cover flaps – the front of your Smartphone is a large piece of glass.
Jim? What about the Ipod touch, or the Iphone for that matter?
I’ve seen, and put this through some crazy physical stress tests and no damage to be seen.
I’ve dealt with a few HTC phones and the they were looking super sharp but with a lousy delicate cheap design.
I’ve never encountered such cheap materials in a phone before.
My point is, very fancy shmancy design but when it comes to wear and tear- you’re better off buying a smartphone that will last awhile. especially if you’re paying top dollar.
Anyone who wants a long lifetime for his cell phone, especially an expensive smartphone, should take care of it appropriately. Even more so when it has a thin and flat shape, which automatically renders it more prone to flex damage, and a glass surface that can scratch! Put it in at least in a neoprene bag, and protect the screen with one of these foils.
Quoting Joe “when it’s common enough that HTC tells people not to put their phone in their pocket, it’s obviously a lousy design” I have to disagree. It is common sense that unfortunately seems to be not as common as it should. Like with Snickers. People sue because they get fat after eating 20 of them… ah, hello? So Mars Snackfood has to publish a warning? Come on. Phones do not belong in back pockets, and if you put them there, at least take them out before sitting down, and put it on the table where everyone can admire it!
I do have to say though that some materials used – like the speakers – are definitely asking for improvement.